Read Our Customers' Frequently Asked Questions
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How often should I use the EMSense massager?
You can enjoy EMSense daily for about 15–30 minutes. It’s designed for regular, everyday use and can easily fit into your morning or evening routine.
Is it suitable for people with medical conditions?
If you have any existing medical conditions or concerns, we recommend checking with your healthcare provider before adding any new device to your routine. They can provide guidance based on your personal health needs.
Does it fit different foot sizes?
EMSense features an adjustable wrap design that fits most foot sizes for both men and women. The flexible straps allow you to find the fit that feels most comfortable for you.
Can I use it while walking or standing?
No, EMSense is intended for use while sitting or reclining. For comfort and proper use, please remain seated and relaxed during your session.
How long does it take to notice the comfort?
Everyone’s experience is a little different. Many users enjoy a soothing, relaxing sensation during or after their first session. Using EMSense regularly can help create a familiar, calming comfort as part of your daily routine.
Orders & delivery
How long does shipping take?
Your order will be shipped within 1 business day and tracking information is sent to your email. Estimated delivery: United States 10–20 days, Canada 7–20 days, Australia 7–24 days, Europe and international 7–20 days. Follow your parcel on the Track My Order page.
What is your return policy?
Every order is covered by the 30-Day Money-Back Guarantee: if you’re unhappy with EMSense, you’re eligible for a 100% refund within 30 days. Returns are registered through the Return Request form - see the Return Policy for the steps.
How can I contact you?
Email support@tryemsense.com or use the contact page. Please include your order number so we can help faster.